Ember Apparel

The basics

• Returns are accepted within 30 days of delivery, pickup or in-person purchase.
• Items must be unworn, unwashed and in their original condition with all tags attached.
• Items marked final sale can't be returned, and neither can socks or underwear for hygiene reasons, unless they arrive damaged or faulty.

How to start a return

1. Email us at hello@example.com with your order number, or the date of your purchase if you bought in person, and the items you'd like to return.
2. We'll reply within 2 business days with the return address and instructions.
3. Pack the items securely and send them back. We recommend a tracked shipping service, since we can't be responsible for returns lost in transit.

Bought in person or picked up locally? You're welcome to bring the items back to us instead of shipping them. Just email first so we can arrange a time.

Refunds

• Once your return arrives and is inspected, we'll email you and refund the item price to your original payment method within 5 business days. Your bank may take a few more days to show it.
• Sales tax on returned items is refunded with them.
• Original shipping charges aren't refundable, and return shipping is paid by you, unless the return is because of our mistake.
• Cash purchases are refunded in cash when returned in person, or by store credit.

Exchanges

Need a different size? Tell us when you start your return. If the size you want is in stock, we'll set it aside and send it once your return is on its way, with no extra shipping charge for the exchange.

Damaged, faulty or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, including shipping, and cover the cost of the return.

Questions

Reach us any time at hello@example.com. We're happy to help.